What is SaaS?
Software as a Service (SaaS) refers to cloud-based applications delivered on a subscription basis. Think Microsoft 365, Salesforce, or Xero. These platforms are ready to use, regularly updated, and accessible from anywhere.
Pros of SaaS:
- Quick deployment – No development time required.
- Lower upfront costs – Pay monthly or annually.
- Scalable – Add or remove users as needed.
- Maintenance-free – Updates and security handled by the provider.
Cons of SaaS:
- Limited customisation – You’re confined to the features provided.
- Ongoing costs – Subscription fees can add up over time.
- Data control – Your data is stored on third-party servers.
- Integration challenges – May not play nicely with legacy systems.
What Is Custom Software?
Custom software is built specifically for your business—tailored to your workflows, goals, and users. Shoothill has developed bespoke systems for industries ranging from utilities to housebuilding, including platforms like Housebuilder Pro.
Pros of custom software:
- Tailored functionality – Built to match your exact requirements.
- Full ownership – You control the code, data, and roadmap.
- Competitive advantage – Unique tools can set you apart.
- Seamless integration – Designed to work with your existing systems.
Cons of custom software:
- Higher initial investment – Development takes time and resources.
- Longer lead time – Projects can take weeks or months to complete.
- Ongoing maintenance – You’ll need a plan for updates and support.
SaaS vs Custom Software: A quick comparison
| Factor | SaaS | Custom Software |
|---|---|---|
| Speed to deploy | Immediate | Weeks to months |
| Cost structure | Subscription-based | One-time investment + support |
| Customisation | Limited | Fully customisable |
| Scalability | High | High (with planning) |
| Data control | Vendor-managed | You own and manage |
| Integration | May require workarounds | Built to fit your ecosystem |
When to choose SaaS
- You need a solution quickly.
- Your needs are standardised and well-served by existing tools.
- You have a limited budget or want to avoid upfront costs.
When to choose custom software
- You have unique processes or requirements.
- You want to own your technology and data.
- You’re looking for a long-term strategic solution.
There’s no one-size-fits-all answer. SaaS can be a great fit for many businesses, especially in the early stages. But as your operations grow more complex, custom software offers the flexibility, control, and competitive edge you need.
At Shoothill, we help businesses navigate this decision with clarity and confidence. Whether you’re leaning towards SaaS or considering a bespoke solution, our team is here to guide you every step of the way.